WakeDriveContact us
Questions about a specific load or your pay? Message your dispatcher from the Messages tab in the app for the fastest answer.
Getting the app
WakeDrive is on the App Store for iPhone and on Google Play for Android. Or open wakedrive.app/get on your phone and it will take you to the right store.
Signing in
Your WakeDrive account is set up by your carrier. Sign in with your mobile phone number and we text you a 6-digit code to confirm it. If your carrier texted you an invite link, install the app, then tap the same link again to sign in.
If your number is not recognized, contact your carrier or the support address above to confirm your driver profile is set up.
Common questions
Voice navigation is not talking.
WakeDrive speaks turn directions even with the silent switch on. If you hear nothing, check your volume during an active route and make sure the route has finished loading.
Tracking shows inactive.
Tracking only runs while you have an accepted, active load and have allowed location access. Set location to Always for WakeDrive. On iPhone: Settings, Privacy & Security, Location Services, WakeDrive. On Android: Settings, Apps, WakeDrive, Permissions, Location, Allow all the time.
A document upload failed.
Retake the photo with a steady, well-lit shot and try again. If it keeps failing, email support with your load number.
Deleting your account
Open the Profile tab and tap Delete Account. This removes your WakeDrive access and personal app data. Employment and compliance records held by your carrier are kept as required by law. Contact your carrier about those.
Privacy
See the WakeDrive Privacy Policy for how the app collects and uses information, including location and camera data.